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Chính Sách Đổi Trả

Disclaimer

Effective date: 01/01/2025

We are committed to providing high quality products and services. However, if you are not satisfied with our products or services, please refer to the refund policy below.

Terms & Conditions

1. Refund Policy
We offer a refund policy for products or services purchased from our website in case you are not satisfied or have a problem with the product/service. However, there are some specific conditions and regulations that apply:

  • Physical Products: If you are not satisfied with our physical products, you can request a refund within [number of days] days of receipt. The product must be unworn, unused and returned in its original packaging.

  • Digital Products/Services: We do not offer refunds for digital products (such as software, downloads, online courses) or services that have been completely delivered, unless there is an error on our part or the product/service is not as described.

2. Refund Conditions
To request a refund, you must meet the following conditions:

  • Products or services must be purchased directly from our website.

  • You must provide proof of purchase (receipt or confirmation email).

  • Products must be returned in unused and undamaged condition (if physical product).

  • If there is a problem with the product/service, you must notify us within [number of days] days of receiving the product/service.

3. Refund Process
To request a refund, please follow these steps:

  1. Contact us: Send a refund request via email to slimpipers@gmail.com or contact us at 028.66844200

  2. Provide details: Provide information about the product/service, reason for requesting a refund, and any supporting documentation (such as a photo of the invoice, product image, etc.).

  3. Request Processing: We will review your request and respond within 07 working days. If the refund request is accepted, we will process the refund using the original payment method.

4. Cases Where Refunds Are Not Eligible
We cannot refund in the following cases:

  • The product or service has been used or repaired by the customer.

  • Product damaged due to user error.

  • Refund request sent after 02 days from the date of receiving the product/service.

  • The digital products/services have been provided in full and without error on our part.

5. Refund Fee
Shipping or handling charges may not be refunded in the event of a return or refund request. Return shipping costs will be borne by the customer unless the product is defective or not as described.
6. Contact
If you have any questions about this refund policy, please contact us via:

  • Email: slimpipers@gmail.com

  • Phone: 028.66844200

  • Address: 56/1 Nguyen Ba Huan, Thao Dien Ward, Thu Duc City, Ho Chi Minh City

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