Shipping Policy

Effective date: 01/01/2025

We are committed to providing fast and safe shipping services. Below are the terms and conditions regarding the shipping of products purchased on our website.

1. Shipping Range
We offer shipping to the following areas:

• [Domestic shipping area]: We ship to all areas within Vietnam.

2. Shipping Method
We work with reputable shipping companies to ensure that your products are delivered on time and in good condition. Shipping methods may include:

• Fast delivery

• Economy delivery

• Viettel post

• J&T express

• Ninja valve

We will choose the appropriate shipping method depending on the size, weight of the order and the delivery address.
3. Shipping Time

• Domestic Orders: Shipping times for domestic orders will range from 3 to 7 business days, depending on the shipping address.

We will send a confirmation email when your order has been shipped and provide tracking information if available.
4. Shipping Fee

• Domestic Shipping Fee: Shipping fee will be calculated based on the weight and size of the product as well as the delivery address. The fee will be displayed in the shopping cart before you check out.

• International Shipping Fees: International shipping fees may vary depending on the shipping country, weight and size of the order. International shipping fees will be calculated and notified to you when you fill in your shipping information.

5. Lost or Damaged Order Policy
We are committed to ensuring your products are delivered safely. However, in the event that your order is lost or damaged during transit, please contact us immediately so we can assist you in resolving the issue.

• If the product is damaged during shipping, we will ask you to provide photos of the damaged product and packaging to initiate a claim with the shipping carrier.

• If your order is lost during shipping, we will help you track and resolve the issue with the carrier.

6. Delivery Address
Please ensure that your shipping address information is correct and complete. We are not responsible for failed deliveries due to incorrect address information. If you provide an incorrect shipping address, you will be responsible for any costs incurred in returning or reshipping the item.
7. Change of Delivery Address
If you would like to change your delivery address after your order has been confirmed, please contact us as soon as possible. We will try to assist you, but if your order has already been shipped, it may not be possible to change the address.
8. International Order Policy
For international orders, you may incur additional import duties or customs fees. These fees are not our responsibility and you will need to pay these costs directly to your country's customs office.
9. Shipping Related Issues
If you encounter any problems regarding shipping, please contact us immediately via:

• Email: slimpipers@gmail.com

• Phone: 028.66844200

• Address: 56/1 Nguyen Ba Huan, Thao Dien Ward, Thu Duc City, Ho Chi Minh City

We will assist you in resolving delivery issues as soon as possible.